Pine Haven Venue

Pine Haven Venue – Frequently Asked Questions (FAQ)

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​General Questions

Q: Where is Pine Haven Venue located?

A: Pine Haven Venue is located at 20195 Congo Ferndale Rd., Little Rock, AR 72210, nestled

among the pines just outside the city.

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Q: What is your guest capacity?

A: Our venue can comfortably accommodate up to 300 guests.

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Q: What spaces are included when we book the venue?

A: A standard full-day rental typically includes access to the chapel, reception hall, 2,500 sq.

ft. cocktail/transition patio, bridal suite, groom’s suite, prep kitchen, vendor staging room,

and designated outdoor areas (including the waterfall feature and putting green).

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Q: Do you host events other than weddings?

A: Yes. While we specialize in weddings, Pine Haven Venue can also host rehearsal dinners,

corporate events, banquets, celebrations of life, and private parties.

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Booking & Payments

Q: How do I reserve a date?

A: Dates are reserved on a first-come, first-served basis with a signed contract and 50%

deposit. The remaining balance and refundable cleaning/damage deposit are due 90 days

prior to your event date.

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Q: What is your deposit and payment schedule?

A: A 50% non-transferable deposit is due at booking. The remaining rental balance plus the

$500 refundable cleaning/damage deposit is due 90 days before your event.

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Q: What forms of payment do you accept?

A: We accept cash, check, and Venmo.

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Q: What is your cancellation policy?

A: If you cancel over 12 months before the event, 25% of the total rental is forfeited. For

cancellations 3–12 months before the event, 50% of the total rental is forfeited. For

cancellations less than 3 months before the event, 100% of the total rental is forfeited.

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Q: Is event insurance required?

A: Yes. We require $1,000,000 in event liability insurance naming Pine Haven Venue and

JSM Events, LLC as additional insured. We also strongly recommend wedding insurance to

help protect your investment.

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Timeline, Access & Flow

Q: What are the rental hours for our event day?

A: Standard rental access is from 9:00 a.m. to 12:00 a.m. (midnight) on the day of your

event. All cleanup and vendor breakdown must be completed by midnight.

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Q: Can we arrive earlier or stay later than the standard hours?

A: Early access or late departure may be available for an additional fee and must be

arranged in advance in writing.

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Q: How does the flow work between ceremony, cocktail hour, and reception?

A: Many couples hold the ceremony in the chapel, transition guests to the

cocktail/transition patio or outdoor areas (waterfall/putting green), and then move into the

reception hall for dinner and dancing. Our layout is designed to make these transitions

smooth for both guests and vendors.

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Catering, Alcohol & Vendors

Q: Do you have an on-site caterer or can we bring our own?

A: We offer a spacious 875 sq. ft. prep kitchen and a separate vendor staging room. You are

welcome to bring in licensed, insured caterers of your choice, subject to venue approval.

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Q: What are your alcohol policies?

A: Alcohol must be served by a licensed and insured bartender. A venue-approved police

officer is required on-site during all hours alcohol is served. Alcohol service must end at

least 30 minutes before your event end time and may not exceed 5 hours in total. No self-

service or underage consumption is permitted.

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Q: Can we bring our own alcohol?

A: Yes, as long as it is served by a licensed approved bartender and all other alcohol policies

are followed.

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Q: Do you have a preferred vendor list?

A: Yes, we maintain a list of preferred planners, caterers, photographers, DJs, and other

vendors who know the property well. You are not required to use them, but we highly

recommend them for a smooth experience.

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Bridal Suite & Groom’s Suite

Q: Tell me about the bridal suite.

A: Our 1,180 sq. ft. bridal suite includes a full kitchen, private bathroom with shower, and

11 total hair and makeup stations (10 for the bridal party plus a separate bride’s station).

It’s designed for comfort, natural light, and beautiful getting-ready photos.

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Q: What’s included in the groom’s suite?

A: The 1,000 sq. ft. groom’s suite features a pool table, golf simulator room, lounge seating,

and access to a putting green just outside—perfect for relaxing before the ceremony.

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Parking, Accessibility & Guest Experience​

Q: How much parking do you have?

A: We offer approximately 150 parking spaces, including dedicated areas for the wedding

party, vendors, and general guest parking.

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Q: Is the venue accessible for guests with mobility needs?

A: Yes. We provide handicap parking, a drop-off point near the entrance, and golf cart

shuttles from parking areas. All walking paths are asphalt or concrete.

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Q: Do you provide transportation on site?

A: Yes, we offer golf cart shuttles to assist guests between parking and the main venue

areas.

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Outdoor Spaces & Decor

Q: Do you have an outdoor ceremony option?

A: Yes. In addition to the chapel, we offer an outdoor ceremony space, a 2,500 sq. ft.

cocktail/transition patio, a waterfall feature, and a fire pit area—ideal for photos and guest

mingling. The outdoor ceremony site is on artificial turf to protect shoes and attire.

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Q: Can we use candles or open flames?

A: For safety, no open flames are permitted. We recommend battery-operated candles

throughout the venue.

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Q: Are there any decor restrictions?

A: We ask that nothing be attached to walls or surfaces with nails, screws, tacks, staples, or

damaging adhesives. All decor must be free-standing or attached in a non-damaging way.

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Children, Smoking & Rules

Q: Are children allowed at events?

A: Yes, children are welcome; however, children under 18 are the client’s full responsibility.

Children must follow all venue rules, stay on paved surfaces, and may not be near the water

feature or fire pit without an adult.

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Q: What is your smoking policy?

A: Pine Haven is a no-smoking venue inside all buildings. Smoking is allowed only in the

designated smoking area at the back left of the general parking lot behind the buildings. All

cigarette and cigar butts must be disposed of properly; fines may apply for improper

disposal.

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Power, Weather & Backup

Q: What happens if the power goes out during our event?

A: Pine Haven Venue has 100% redundancy with generator power, designed to keep the

venue fully powered in the event of an outage.

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Q: What if it rains on our wedding day?

A: We can transition your event indoors using the chapel and reception hall, and your

planner can work with our team on a weather backup plan.

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Contact & Tours

Q: How do we schedule a tour?

A: You can request a tour through our website contact form or email us directly. We offer

tours by appointment so we can give you our full attention.

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Q: Can our wedding planner visit the venue in advance?

A: Absolutely. We welcome planners for walkthroughs and site visits. We also require a

certified event/wedding planner for events at Pine Haven Venue.